FAQ

Delivery

What day will my order ship? When will I receive my order?
Currently we process and ship orders once per week. We ship on Wednesdays to arrive on Thursdays or Fridays! Orders placed before 9am on Tuesday, will be shipped on Wednesday of the same week. Orders placed after 9am on Tuesday will be shipped one week later. It is your responsibility to check your order confirmation and shipping notification emails to be prepared for your shipping date! 

 

What time of day should I expect my delivery?
If your shipping address is a commercial/business address, your delivery will occur between 9am-5pm. If your shipping address is a residential address, your delivery will occur between 8am-8pm.

 

Do I have to be home to accept my delivery?
You do not have to be home to accept your delivery. The dry ice will keep your package frozen until you get home. If you live in a house, your package will be left at the door. If your shipping address has a controlled entrance, it is your responsibility to provide a buzzer code for entry, and/or inform your concierge of the delivery. You can add a buzzer code or special instructions to your order in the box on the shopping cart pageIf for whatever reason, the driver can't gain access to complete the delivery, you will receive a notice and the driver will re-attempt delivery the following day and/or the package will be held for pick-up should you choose to pick it up that evening.

 

What happens if I am not home?
If you are not home to accept the delivery, the package will be left at your front door or with your concierge. If for whatever reason, the driver can't gain access to complete the delivery, you will receive a notice and the driver will re-attempt delivery the following day and/or the package will be held for pick-up should you choose to pick it up that evening.

 

How long will the box stay frozen for?
The package will stay frozen for up to 3 days in transit, depending on what conditions the box is held in. We usually recommend that you unpack the box and place the contents in the freezer as soon as you get the chance. 

 

Will I receive a tracking number?
Yes! You will receive a tracking number once your order has been picked-up from us.

 

Is the packaging recyclable?
Yes! Our packaging is curb-side recyclable. Our packaging consists of a cardboard outer box, paper insulation, and a compostable bag to keep your box from getting soggy during transit. 

 

How do I check if you ship to me?
We are currently only shipping to customers in Ontario. Please visit our Shipping page and enter your postal code to confirm if we deliver to your area. 

 

Can I ship to my work or a commercial address? 
Yes, absolutely! Just be sure to leave any special shipping instructions in the “notes” section while completing your order, including a buzzer code or business name.

 

What If I live in an apartment building?
If your shipping address has a controlled entrance, it is your responsibility to provide a buzzer code for entry, and/or inform your concierge of the delivery. You can add a buzzer code or special instructions to your order in the box on the shopping cart page. If for whatever reason, the driver can't gain access to complete the delivery, you will receive a notice and the driver will re-attempt delivery the following day and/or the package will be held for pick-up should you choose to pick it up that evening. If your shipping address has a controlled entrance that isn't easily accessible for delivery and/or if you know that you have had trouble receiving packages in the past, please feel free to ship the package to your workplace, gym, or even a friend or relative's house.

 

How do I add a buzzer code or special instructions to my order?
If you would like to provide a buzzer code or special instructions for your order, please add them in the box on the shopping cart page.

 

How do I properly dispose of the dry ice?
Despite how interesting dry ice can be, please always be sure to handle it with care. Usually the dry ice will have dissipated by the time you receive your package, but if there is any remaining simply remove it by carefully picking up the baggie at the top, and place the remaining dry ice outside to dissipate. The contents of your box will be quite cold due to proximity – we recommend using an oven mitt or a glove to unpack your box.

 

My order has shipped, can I make a change?
Once your order has been picked-up by a third party courier and shipped out, no changes, re-routes, or returns can be made. 

General

What are your hours of operation?
We are available from 9:30am-4:30pm EST Monday- Friday. You can call us at 1-800-830-7838 or email us info@yorkshirevalley.com We will try to get back to you as quickly as we can, but please allow up to 2 business days for a response.

 

Where do you ship to?
We currently only ship within Ontario. We hope to ship to other provinces in the near future. Please visit our Shipping page and enter your postal code to confirm if we deliver to your area.

 

Do you have a pick-up location?
We don't have a physical retail store location. All of our orders are placed online through our website, and we ship straight to you.

 

It says you don't deliver to my area?
When an error occurs with a postal code, it’s because we don’t yet offer delivery to your area. 

 

What are your prices comparable to?
Our prices are comparable to other grocery retailers where you would otherwise find Yorkshire Valley Farms frozen products, with the added convenience of home delivery.

 

Is there a minimum order?
No! There are no minimum orders. Orders over $150 qualify for free shipping. Orders under $150 have a $25 flat rate shipping fee.

 

I received my order but items are missing / the wrong items were shipped.
We try to fulfil every order as requested. If something is not right, let us know and we’ll sort it out. You can contact us at info@yorkshirevalley.com. Please include your name and order number. We will try to get back to you as quickly as we can, but please allow up to 2 business days for a response.

 

I have a question or concern about a product.
We love hearing from our customers. You can email us at info@yorkshirevalley.com or call us at 1-800-830-7838, Monday to Friday 9:30am-4:30pm EST. If you are contacting us about a specific item in your order, please include your name, order number, and the best before date listed on the product. This helps us to track your items so that we can address your specific purchases. We will try to get back to you as quickly as we can, but please allow up to 2 business days for a response.

 

Can I return items? 
Unfortunately, we cannot accept returns due to food safety and organic standards requirements. But if something is not right with your purchase, let us know and we will do our best to sort it out for you. You can email us at info@yorkshirevalley.com or call us at 1-800-830-7838, Monday to Friday 9:30am-4:30pm EST. We will try to get back to you as quickly as we can, but please allow up to 2 business days for a response.


Product

Are all of your products certified Organic?
Yes, all of our products are certified organic by Pro-Cert Organic Systems Ltd, one of North America’s foremost independent organic verification bodies. To ensure our products meet the highest organic standards, we certify every step of the organic chain, from the land that supports our animals and grains, to the farmers raising our animals, to the processing and handling facilities preparing our products. Detailed records are kept to prove that every product that reaches your table is genuinely organic.


To ensure a product is certified organic, look for the Canada Organic mark. Only products that meet the Canada Organic Standards can display this symbol.


Do you treat the animals with antibiotics?
No. The animals are raised without the use of antibiotics. Organic practices work to reduce bird stress and encourage the animals' own immune systems to keep them healthy.


Do you treat the animals with hormones?
No. Like all poultry in Canada, the animals under our care are never given hormones.


Does the feed you give the animals contain GMOs?
No. All of the vegetable grains in our feed are certified non-GMO. This means our feed may cost a little more, but we think it’s well worth it.


Are the chickens raised in ‘free range’ conditions?
Yes, all of our barns are barrier free, meaning there are no cages and the animals can move about freely. The barns also provide seasonal outdoor access to organically managed pasture area. 


How are the animals raised?
The Canadian Organic Standards are based around four core principles: health, ecology, fairness, and care. These principles inform how the animals under our care are raised at every step. 

Lower density flocks: Organic practices mandate double the barn space of conventional poultry standards. The animals have room to roam within the barn and are able to display natural behaviours like spreading their wings and dust bathing. 

Open barn environment: The chickens are never kept in cages or forcibly confined within the barn. The barns are equipped with natural ventilation systems that allow fresh air to circulate through the barn. All of the barns have windows, allowing natural light in. Our farmers do not use artificial light to over-stimulate the animals. 

Seasonal pasture access: The barns allow for seasonal access to outdoor pastureland that is also managed organically, which means we never treat it with chemicals, herbicides or pesticides. Once the animals reach a certain age and size, they have the option to go outdoors. The varied climate of Ontario can be a challenge for our animals, so our farmers take into consideration temperature and weather, as well as how to manage potential predators. The farmers are always conscientious of maintaining optimal animal health and providing a safe environment.

Non-GMO feed: All of the vegetable grains in our feed are certified non-GMO, and are not treated with herbicides, pesticides, or synthetic chemicals. This means our feed may cost a little more, but we think it’s well worth it.

Raised without antibiotics: The animals are not treated with antibiotics. Instead, organic practices work to reduce bird stress and encourage the animals' own immune systems to keep them healthy.


How do I safely handle chicken or turkey in my home kitchen?
Products should be stored frozen. The recommended freezer storage temperature is -18° C (0° F). The safest way to defrost poultry is to keep the meat chilled until you are ready to cook. Place chicken on a tray in the refrigerator and allow it to defrost overnight. 


When preparing, keep raw poultry separate from other foods. It is important to wash working surfaces (including cutting boards, utensils, and hands) after touching raw poultry.


We do not recommend washing raw poultry, as this can increase the risk of cross-contaminating sinks, towels, and other work surfaces. If you wish to remove moisture on the surface of the poultry, you can simply pat it dry with a paper towel. Be sure to safely discard the paper towel right after use.


The best way to ensure your chicken is safe to eat is to cook it thoroughly. If cooking whole, a meat thermometer inserted in the inner thigh should read 185ºF (85ºC). If cooking individual cuts, a meat thermometer inserted into the thickest part should read 74ºC (165ºF).


Where can I find the cooking instructions for your products?
Each package contains cooking instructions specific to each product. Cooking methods and ovens can vary, so these instructions are guidelines only. To ensure the chicken is safe to eat, we encourage you to use a meat thermometer to check the temperature at the thickest part. It should read 74ºC (165ºF). 


If you no longer have the package, you can find cooking instructions at yorkshirevalley.com/our-products