When will I receive my order?
Orders placed before Tuesday at 10am will be shipped on Wednesday of the same week. Orders placed after Tuesday at 10am will be shipped one week later.

Shipping days?
We ship once a week on Wednesdays to arrive on Thursdays! If you order after the Tuesday 10am cutoff, your order will ship the following week. It is your responsibility to check your order confirmation and shipping notification emails to be prepared for your shipping date! We will send a tracking number via FedEx when they have picked up your package on Wednesday afternoon. That way, you can keep an eye on the status of your order.

Do I have to be home to accept my delivery?
You do not have to be home to accept your delivery. The dry ice will keep your package frozen until you get home. If you live in a house, your package will be left at the door. If your shipping address has a controlled entrance, please provide a buzzer code for entry, and/or inform your concierge of the delivery. If for whatever reason, the driver can't gain access to complete the delivery, you will receive a notice and the driver will re-attempt delivery the following day and/or the package will be held for pick-up should you choose to pick it up that evening.

What happens if I am not home?
If you are not home to accept the delivery, the package will be left at your front door or with your concierge. If for whatever reason, the driver can't gain access to complete the delivery, you will receive a notice and the driver will re-attempt delivery the following day and/or the package will be held for pick-up should you choose to pick it up that evening.

How long will the box stay frozen for?
The package will stay frozen for up to 36-48 hours in transit, depending on what conditions the box is held in. We usually recommend that you unpack the box and place the contents in the freezer as soon as you get the chance!

What time of day should I expect my delivery?
If your shipping address is a commercial/business address, your delivery will occur between 9am-5pm. If your shipping address is a residential address, your delivery will occur between 8am-8pm.

Will I receive a tracking number?
Yes! You will receive a tracking number once your order has been picked-up from us.

Is the packaging recyclable?
Yes! Our packaging is curb-side recyclable. Our packaging consists of a cardboard outer box, paper insulation, and a compostable or plastic bag to keep your box from getting soggy during transit.

How do I check if you ship to me?
We are currently only shipping to customers in Ontario. Please enter your postal code at the top of the homepage to confirm if we deliver to your area.

Can I ship to my work or a commercial address?
Yes, absolutely! Just be sure to leave any special shipping instructions in the “notes” section while completing your order, including a buzzer code or business name.

What If I live in an apartment building?
If your shipping address has a controlled entrance, please provide a buzzer code for entry, and/or inform your concierge of the delivery. If for whatever reason, the driver can't gain access to complete the delivery, you will receive a notice and the driver will re-attempt delivery the following day and/or the package will be held for pick-up should you choose to pick it up that evening. If your shipping address has a controlled entrance that isn't easily accessible for delivery and/or if you know that you have had trouble receiving packages in the past, please feel free to ship the package to your workplace, gym, or even a friend or relative's house.

How do I properly dispose of the dry ice?
Despite how interesting dry ice can be, please always be sure to handle it with care. Usually the dry ice will have dissipated by the time you receive your package, but if there is any remaining, simply remove it by carefully picking up the baggie at the top, and place the remaining dry ice outside to dissipate. The contents of your box will be quite cold due to proximity – we recommend using an oven mitt or a glove to unpack your box.

My order has shipped, can I make a change?
Once your order has been picked-up by a third party courier and shipped out, no changes, re-routes, or returns can be made.